1. What can I get from your Web site?

At New Zealand FOCUS online shop, you can find a generous range of 100% made in New Zealand branded products including natural honey, organic food, natural health products, premium wines and quality skincare.

You can also obtain information of our updated events and promotions and download latest issue of New Zealand Trade Enterprise Quarterly Newsletter.

2. I saw on your Website that there are some New Zealand brands, can I know more about the brands?

Sure! You may visit the links on Brand Page(link) to know more about the brands.

3. How can I shop?

We are glad that you have found interesting products on our Web site!

If you are our existing member, you may add your desired items to your shopping cart and then sign in to complete the order procedures.

If you are new to Shop NZ, you are required to complete the registration procedures before you can confirm your order.

Once we have received your details, we will contact you within 2 business days to confirm the delivery date.

4. How can I pay for purchased items?

For security reason we only accept credit card (visa and master) payment through PayPal. After you have selected your items, sign in Shop NZ and fill in the required credit card details.

5. How long does delivery take?

The estimated time for delivery is 5-7 business days, depends on destination address, and how quickly we can obtain and assemble items for delivery from our facilities.
We'll contact you within 2 business days (i.e Monday to Friday 9am - 6pm, exclude public holidays) upon receipt of your purchase order to schedule the delivery date and time.

6. How can I return the purchased items?

We hope you will be pleased with your purchase. If you wish to return anything bought online from us, please contact us at info@nzproducts.com.hk or visit our New Zealand FOCUS shop in Causeway Bay.

7. Can I pick up my own items at your store?

Sure! You can select ‘ pick up by customers’ when you are completing the purchase procedures. We will contact you shortly upon receipt of your online order and inform you the date when the items are ready for pick up. Address of our store:

New Zealand FOCUS, G/F, Island Building, 439-445 Hennessy Road, Causeway Bay. Hong Kong.

8. What benefits can a VIP member get?

By becoming our VIP member, you will be entitled to 10% discount starting next purchase. You will also keep informed via newsletter of special promotions and invitations to private events.

9. How to become a VIP member?

With any net purchase of HKD1000 or more you will become our VIP member. For more details, please visit: http://nzfocus.com.hk/member.html

10. I am interested in your products and would like to start a business with you, who should I contact?

We welcome every potential client to trade with us. Please feel free to fill out the form at:
http://www.nzfocus.com.hk/trade-with-us.html.

Our sales representatives will contact you shortly upon receipt of your enquiries.

11. I would like to get more New Zealand travel or education information, where can I obtain the relevant information?

You may obtain useful information at New Zealand FOCUS on Level 2.